![]() Dealing with this company has been a nightmare! I laugh because on their site it says fast installation!! I have bought two Acorn lifts, one used and one very expensive brand new unit. I would not recommend this company unless funds for the extended warranty is not a problem. Because the lift was still operating they refused to change the battery while under warranty. In addition, one of the stairs was showing a code that indicated that one of the batteries was getting weak. ![]() I felt as if I was talking to a used car sales person. The person trying to sell the extended warranty was very rude and would not stop giving me the sales pitch to let me speak. They did offer, after I showed my displeasure, to reduce the cost on one of the chairs by $200. This increased the cost from $565 to $1130 per year. What we were not told was that after the initial warranty we would need to buy an extended warranty at double the cost. It was true that the one lift that would make the 90º turn was more expensive. We were sold on the idea two separate stairs would be more cost effective. Our stairs go halfway to a landing then turns 90º to reach the top of the stairs. Like I said earlier, the stairlift itself doesn't have any issues so far, but the warranty is totally unacceptable!!! Not a good package for seniors.Ī year ago, we purchased two stairlifts. Unless your aging parents have extra money in their bank account to spend, I would not recommend purchasing. The battery replacement alone would be $300! Yes, there is a warranty for $250, but it doesn't cover a service call or any of the parts. When I purchased the stairlift, the salesman said the warranty was $250. Otherwise, the service call alone is $200, plus parts and labor. Then they try and sell you the warranty for $595, which covers everything in the event you would need a repair (this warranty is only for 1 yr). The annual stairlift checkup which was included is due in June, 2021, but the rep on the phone said the techs are so busy in Pennsylvania that he couldn't come out to the home until November! While there have been no issues with the stairlift so far, after the 1 yr warranty is up, buyer beware. My siblings and I purchased an Acorn stair lift for our dad in June, 2020. Get special offers, advice and tips from Retirement Living delivered to your inbox. We do this to help you identify companies that will meet your specific buying needs, and we do not receive compensation for these designations. ![]() Great Value) based on our staff's judgment. Retirement Living independently researches companies, and we use editorial discretion to award companies with special recognition (i.e. As an Amazon Associate Retirement Living earns from qualifying purchases. The compensation we receive from our partners may impact how and where companies appear on our site, including the order in which they appear. Retirement Living will not include companies on our guides that do not meet our quality standards. However, Retirement Living independently researches companies, and the compensation we receive does not affect the analysis of our staff. We may receive compensation from our partners. As a result, we provide our buyers guides and local guides free for consumers. We believe everyone deserves to make thoughtful, informed purchase decisions. We may earn money from our partners when you click a link, complete a form or call a phone number. Advertising Disclosure × Advertising Disclosure
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